Categorizing and Tagging tickets - assign tickets to various groups and assign default brokers to classes.

Custom fields for tickets and belongings, like "consumer number" or "equipment ID" and so forth. And pre-filled ticket templates

"Providers" - Assign buyers to "organizations" and "departments", setup enterprise "supervisors" and keep track of ticket historical past from particular corporations.

Players can only opt out of the current marketing once they meet the turnover requirement prior to participating in Yet another marketing.

Stories having an option to export to Excel and CSV: resolution time, time of day distribution, response pace, Kanban look at and a number of other. And in many cases a tailor made report builder. Track many purchaser help metrics, measure your brokers functionality etc.

Macro Recorder is not just a mouse recorder, keyboard recorder and player. It is also an incredibly potent automation application and perhaps an EXE-compiler.

Distant aid software package that helps aid brokers connect to customers' desktops remotely and help in solving technical issues.

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A purchaser makes a ticket using the self-service portal, the Reside-chat widget on your web site or by sending an e mail to some aid mailbox.

Connect shopper practical experience applications, automate workflows, and centralize vital client info for one supply of truth.

Just in case you have dropped your password, use the "forgot password" backlink down below the shape, enter your electronic mail and reset your password.

You can optionally create the login web site to automatically redirect people in your SAML/SSO company after they register and getting redirected back to your helpdesk app. Discover extra details about login/SSO below

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